Refund policy
At A Foo In Hollywood, every hat is created with purpose. We’re committed to quality, transparency, and keeping you informed throughout your pre-order journey.
Pre-Orders
Our hats are currently offered through pre-order, meaning production begins after your order is placed.
Please allow 6–8 weeks for production and delivery. Every order means the world to us. As a family-run brand, my mom and I personally work hard to ensure every hat is packaged with care and shipped as quickly as possible while maintaining the quality you deserve.
You’ll receive email updates throughout the process so you always know the status of your order.
Returns
We gladly accept returns if:
- Your item arrives damaged.
- You receive the wrong item.
- Your product has a manufacturing defect.
To request a return, please contact us within 7 days of delivery and include photos of the issue.
Exchanges
At this time, we do not offer exchanges for:
- Ordering the wrong item.
- Change of mind.
- Incorrect shipping information provided at checkout.
Please review your order carefully before completing your purchase.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
After that period, once production has begun, cancellations are no longer available.
Lost or Stolen Packages
Once a package has been marked as Delivered by the shipping carrier, A Foo In Hollywood is not responsible for lost or stolen packages.
If your package is lost during transit, please contact us and I’ll do everything I can to help work with the shipping carrier to resolve the issue.
Questions?
If you have any questions about your order, feel free to contact us at:
afooinhollywoodproductions@gmail.com
We typically respond within 1–3 business days.